Support
Shipping Information
We take care in packaging and dispatching every order. Here is everything you need to know about how we get your bag to you.
Delivery Timelines
Lagos
1–3 business days
Same-day delivery available on request in select areas.
Other Nigeria
3–7 business days
Delivered via trusted local courier partners.
International
Varies by destination
Contact us before placing an international order for a shipping quote.
What to Expect
- Orders are processed within 1–2 business days after payment confirmation.
- Shipping fees are calculated at checkout and are non-refundable.
- You will receive a tracking number via email or WhatsApp once your order is dispatched.
- All bags are carefully packaged in branded packaging to ensure they arrive in perfect condition.
- Please ensure your delivery address is accurate — we are not liable for lost items due to incorrect addresses.
Common Questions
When will my order be processed?
Orders are processed within 1–2 business days after payment is confirmed. You will receive an email confirmation once your order is dispatched.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. Use this to monitor your delivery status.
Are shipping fees refundable?
Shipping costs are non-refundable. Only the cost of the item is refunded in eligible return cases. See our Returns & Exchanges policy for details.
What if my address is wrong?
Please double-check your delivery address before confirming your order. We are not responsible for lost items due to incorrect addresses provided at checkout.
Can I request urgent delivery?
Yes — contact our support team before placing your order and we will do our best to accommodate urgent requests.
Still have questions?
We're available to help with any shipping or delivery queries.